Cloud-based or on-premise call center software with dedicated agent and supervisor dashboards — built for offices, clinics, hospitals and service businesses managing high call volumes.
A call center platform helps businesses manage ticketing, sales calls, appointment scheduling and customer support from one system — so no call, follow-up or missed enquiry falls through the cracks. It's built to adapt to a wide range of setups, from a small clinic reception to a multi-agent sales floor.
Inwider Technologies implements and supports call center software for Dubai businesses, available as a cloud-hosted or fully on-premise deployment — with agent and supervisor dashboards, call recording, CRM integration and real-time reporting included.
Every component scales up or down as your business changes — start with a handful of agents and expand the setup as call volume grows, without replacing the platform.
The full platform hosted on a server at your own office — SIP trunk lines connect through your local network, with all call recordings and data kept on-site.
The platform hosted and managed in the cloud — agents log in from any location with an internet connection, with no server hardware to maintain on-site.
Incoming calls route to the next available agent, or to the agent best equipped to solve the specific issue — shortening wait times and improving first-call resolution.
Callers navigate menu options by keypad or voice, resolving simple queries themselves or routing to the right agent — with call barging, forwarding and voicemail included.
Live dashboards and agent performance reports that surface problem areas as they happen, not days later.
Connects with your existing CRM and business software, or use the built-in self-designable web-based CRM — no repeated data entry between systems.
Every call recorded and searchable, with reports available for training, quality review or dispute resolution.
Outbound dialing modes suited to different campaigns — from fully automated dialing to agent-reviewed calls before connecting.
Click-to-call from missed call lists, with effective missed call reports so no enquiry is left unreturned.
Agent productivity, CDR and SLA comparison reports, exportable to CSV or Excel for further analysis.
Optional WhatsApp and Facebook integration, so agents handle voice and messaging enquiries from the same screen.
Real screens from the platform — what your agents and supervisors actually see day to day.
Dialer, call disposition, break controls and live call timers — everything an agent needs on one screen, with call scripts and customer details visible during the call.
Real-time view of every agent's status, queue times, offered/answered/abandoned calls and SLA — so supervisors can act on problems as they happen, not after the fact.
The same platform adapts to very different call patterns depending on the business:
Cloud and on-premise deployment options, scoped to your setup
Full implementation, training and ongoing AMC support
Integration with your existing CRM and business tools
Fast response from a Dubai-based team
Scales from a handful of agents to a full contact center
It depends on your setup — on-premise suits businesses that want full control over data and already have server infrastructure, while cloud suits businesses that want faster setup with no hardware to maintain, or agents working across multiple locations. We can help assess which fits your business during a free consultation.
Yes — the same platform handles appointment scheduling, patient follow-ups and enquiry management just as well as sales or support call flows, with IVR and CRM integration configured around how your reception actually works.
In most cases, yes — the platform is built for CRM integration, and also includes a self-designable web-based CRM if you don't already have one in place.
The platform scales from a small team to a full multi-agent contact center — we size the setup to your current team and plan for growth from there.
Yes, implementation includes training for both agents and supervisors so your team is comfortable with the dashboards from day one.
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Free consultation and demo — cloud or on-premise, scoped to your business.
