Managed IT Infrastructure Services
We run your whole IT environment: networks, servers, endpoints, internet, WiFi, email, security systems and backup solutions, on-site and remotely.
Learn moreIT Helpdesk & AMC Support
24/7 IT helpdesk support, regular preventive maintenance for computers, servers, phones, and networks, on-site technical troubleshooting, rapid response for urgent IT issues.
Overview
An IT Annual Maintenance Contract (AMC) gives your business a dedicated support team for a fixed, predictable cost. We look after your computers, servers, network, email and phones so small problems are fixed before they become downtime.
What we provide
- Helpdesk support by phone, email and WhatsApp
- Scheduled preventive maintenance visits
- On-site engineer visits for urgent faults
- Computer, printer, server and network troubleshooting
- Antivirus, updates and backup health checks
- Clear service reports and IT asset records
How we work
- 1
Site survey
We listen to your needs, visit your premises and note what you already have.
- 2
Clear proposal
You receive a clear scope, equipment list and price with no hidden items.
- 3
Installation
Our engineers install, configure and test everything neatly and on schedule.
- 4
Support
Training, documentation and ongoing helpdesk or AMC support after handover.
Frequently asked questions
What is included in an IT AMC?
Remote and on-site support, preventive maintenance and monitoring for the equipment listed in your contract. We agree the scope, number of visits and response times with you in writing.
Can you support an existing IT setup?
Yes. We start with a site survey, document what you have, and then support it. You do not need to replace working equipment.
How fast do you respond?
Response times depend on your plan. Urgent issues are prioritised and an engineer is dispatched when remote support cannot solve the problem.
More from Inwider Technologies
Network Switches
Managed and unmanaged network switches, structured cabling and racks for fast, reliable office networks, supplied and installed by our engineers.
Learn more
Firewall & Network Security
Business firewalls and network security with VPN, content filtering and monitoring to protect your data and keep your network safe.
Learn moreNeed reliable IT support for your business?
Talk to our team in Dubai. We reply quickly and visit your site when needed.
